DELIVERY & RETURNS
1.00 - Shipping
1.01 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed, unless it is stated in the listing description otherwise.
1.02 Please allow for up to 7 working days for delivery following the dispatch of your order.
2.00 - Cancellations, returns and refunds
2.01 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
2.02 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
2.03 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
2.04 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. It is your responsibility for returning the goods safely to our return address, which you will be provided after we accept your return at your own cost. (In the event we delivered the item to you in error or the item is damaged or defective, the postage cost will be refunded back to you, as soon as we received the item back)
2.05 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
2.06 We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Examples may include the wearing / using of items. You should also return all packaging, labels, documents and accessories etc that were originally supplied with the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2.07 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
2.08 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(b) the supply of goods that are made to the customer's specification or are clearly personalised.
(c) the original sealed packaging has been damaged, opened and/or removed
(d) combine goods with other goods after delivery so that they become inseparable.
How to reach us ?
ukcoinstore @ gmail.com
+44(0)7518 235 343